Call Center

Eozen optimizes your call center performance

EoZen's pre-configured Web Interaction Center Tool proposed is intended for call centers and customer relation departments and is suited to both SMEs and larger organisations.
The Web Interaction Center is not only user-friendly and ergonomic but offers also a secure tool by providing for each user role the relevant information based on its authority management.

This interface allows call center operators to answer the phone while immediately logging into the customer’s account at the same time.
Order tracking, billing, complaints, conversations, purchase history, average basket price: the operator is instantly immersed in the caller’s environment and has an overview of all its actions.

Web Interaction Center is powerful and effective and monitors call center activity: number of calls per region, type of calls, number of calls received, breakdown of activities between different operators, sending of messages, etc.

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